Today’s consumers rely on reviews to make buying decisions, meaning a strong digital reputation directly impacts revenue. This makes online reputation management (ORM) services a necessary component of your digital marketing efforts.
This report highlights the best online reputation management companies in 2025 based on their service offerings, industry recognition, client performance and proprietary technology. Each listed company helps businesses manage their digital presence and improve brand sentiment across online channels.
Whether you’re a small business seeking more positive reviews or a large enterprise looking to manage reputation at scale, this list will help you find a provider that fits your goals.
Choosing the right partner to manage your brand’s online image can make a measurable difference in long-term growth.
1. Thrive Internet Marketing Agency
2. Sprout Social
3. Reputation (Reputation.com)
4. Birdeye
5. Podium
6. ReviewTrackers
7. Yext
8. Brand24
9. GatherUp
10. Trustpilot
11. NiceJob
Here are the best reputation management companies in 2025, each known for delivering proven results and strong client support.
1. Thrive Internet Marketing Agency| New Window| Redirects to homepage
Founded in: 2005
Headquarters: Arlington, Texas
Employees: 150–200
Specialties: AI-powered online reputation management (ORM), review generation, listings management, social media monitoring, brand sentiment analysis, PR crisis response, survey campaign management, content creation, search engine optimization (SEO), local SEO, Google Business Profile optimization
Overview:
Thrive Internet Marketing Agency ranks first among the top reputation management companies in 2025, earning recognition for its performance-first philosophy, transparent client relationships and innovative technology stack.
The award-winning agency| New Window offers a complete range of reputation-focused services, including review acquisition strategies, brand monitoring systems and strategic public relations support tailored to various industries.
Unlike many firms that lock clients into long-term contracts, Thrive operates on a month-to-month basis. This pay-for-performance model means clients only pay based on actual results, eliminating upfront risk and unnecessary costs. This allows companies to improve their online reputation and grow their online presence without long-term commitment or high overhead costs.
What sets Thrive further apart is its proprietary analytics suite, designed to guide strategy and track performance with precision.
• Thrive Score| New Window is an internal evaluation tool that assesses over 150 digital metrics to measure brand sentiment, search presence and conversion potential.
• Thrive Stats| New Window is a centralized reporting hub that aggregates data from multiple marketing channels to deliver a unified view of online reputation.
Together, these tools enable clients to benchmark progress and make informed decisions based on real-time insights. As a result, Thrive continues to lead the way in delivering some of the best reputation management services available.
After partnering with Thrive, a telecommunications company| New Window earned:
– 6,000 new reviews, a whopping 1,300% growth
– A 4.6 average star rating, a notable 2.6 increase from its previous 2 average star rating
Thrive Internet Marketing Agency continues to set the standard in reputation management. From enterprise clients to local businesses, the agency delivers measurable impact, making it a clear leader among the top reputation management companies in 2025.
View more case studies here| New Window.
2. Sprout Social
Founded in: 2010
Headquarters: Chicago
Employees: 1,000+
Specialties: Reputation monitoring, review management, sentiment analysis, social listening, reporting dashboards
Overview:
Sprout Social is widely recognized as one of the top online reputation management companies today. It offers a robust platform that helps businesses monitor and respond to public sentiment in real time. Designed for clarity and efficiency, Sprout equips users with advanced tools to manage brand perception across social media, review sites and digital channels.
Core features such as Smart Inbox, Listening and Reputation Management provide a comprehensive view of customer feedback and sentiment trends. These tools enable companies to identify risks and shape their messaging based on real-time insights.
Sprout is especially well-suited for midsize to enterprise-level organizations seeking an all-in-one platform for social media and reputation oversight. Its collaborative interface and workflow automation make it ideal for teams managing high volumes of brand interactions.
View case studies here| New Window.
3. Reputation (Reputation.com)
Founded in: 2006
Headquarters: Redwood City, Calif.
Employees: 500–1,000
Specialties: Enterprise-grade online reputation management, review response automation, sentiment analytics, customer experience (CX) surveys, business listings management
Overview:
Reputation has solidified its position as a provider of top online reputation management services for enterprise and multi-location businesses. The platform supports large-scale operations by centralizing feedback channels, automating responses and generating insights that directly inform customer experience strategies.
Through integrations with major platforms like Google and Yelp, Reputation collects reviews across dozens of sites, categorizes them by urgency or sentiment and routes them to the appropriate internal teams. The results are faster issue resolution, more consistent brand communication and improved customer satisfaction.
Reputation also offers advanced CX survey capabilities, allowing businesses to measure satisfaction levels alongside publicly available sentiment. Its listings management tools help ensure that business information remains accurate across hundreds of directories, a crucial factor in discoverability and trust.
For organizations managing thousands of reviews and interactions daily, Reputation delivers one of the most scalable and reliable solutions among today’s top online reputation management companies.
View their customer stories here| New Window.
4. Birdeye
Founded in: 2012
Headquarters: Palo Alto, Calif.
Employees: 1,000+
Specialties: Automated review requests, review aggregation, reputation monitoring, AI-driven feedback tools, business text messaging, customer experience insights
Overview:
Birdeye continues to lead the field in local reputation management with a platform tailored to businesses that rely on customer feedback at scale. Recognized for delivering some of the best reputation management services in the industry, Birdeye empowers organizations to manage reviews and respond quickly across more than 150 online platforms.
At the heart of Birdeye’s solution is an AI-powered review builder that automates collecting and publishing customer feedback. Combined with omnichannel communication tools such as SMS, email and messaging widgets, businesses can seamlessly engage with customers and drive higher response rates.
The platform also includes sentiment analysis, benchmarking tools and real-time alerts, allowing users to track performance, uncover service gaps and respond to potential issues before they escalate. For multi-location enterprises, Birdeye’s centralized dashboard simplifies the management of hundreds of locations, offering consistent oversight and performance insights.
View case studies here| New Window.
5. Podium
Founded in: 2014
Headquarters: Lehi, Utah
Employees: 1,000+
Specialties: Review generation via SMS, business messaging platform, customer feedback collection, reputation monitoring, local SEO optimization
Overview:
Podium remains a leading provider of text-based customer engagement tools. The company’s platform is built around SMS communication, allowing users to request reviews, answer customer questions and manage feedback from a centralized dashboard.
Designed with the needs of brick-and-mortar businesses in mind, Podium helps improve visibility on platforms such as Google by streamlining the review collection process. Its mobile-first tools are widely adopted in sectors like healthcare, home services and automotive, where quick, convenient interactions can drive higher review volume and customer satisfaction.
Beyond review generation, Podium offers messaging and scheduling features, making it a comprehensive communication platform for reputation-sensitive industries. Its emphasis on speed and automation has made it a preferred solution for thousands of businesses seeking to improve online perception and drive local engagement.
View customer stories here| New Window.
6. ReviewTrackers
Founded in: 2012
Headquarters: Chicago
Employees: 100–200
Specialties: Review monitoring, reputation insights, customer experience analytics, competitive benchmarking, multi-location review aggregation, third-party integrations
Overview:
ReviewTrackers remains a prominent player in review analytics, offering one of the best online reputation management services for businesses focused on customer experience performance.
The platform centralizes reviews from over 100 sites, giving brands a comprehensive view of what customers say across Google, Facebook, TripAdvisor and industry-specific channels.
Known for its clean interface and actionable reporting, ReviewTrackers helps teams identify sentiment trends and respond to customer feedback in a timely manner. Integrations with platforms like Slack, Hootsuite and HubSpot make it easy for businesses to align reputation data with marketing workflows.
In addition to monitoring, the platform offers advanced benchmarking tools that allow businesses to track how they compare to competitors on service quality and public sentiment. This makes it especially valuable for brands operating in high-touch industries such as hospitality, healthcare, automotive and retail.
View case studies here| New Window.
7. Yext
Founded in: 2006
Headquarters: New York
Employees: 1,000+
Specialties: Business listings accuracy, review notifications, brand presence management, voice search optimization, structured data implementation, local SEO support
Overview:
Yext has evolved into a robust platform for brand reputation oversight. While its core offering remains rooted in ensuring business information is accurate across hundreds of directories, Yext also delivers a suite of tools designed to support reputation management at scale.
The platform provides real-time review notifications, centralized dashboards for monitoring customer sentiment and built-in response capabilities that allow brands to engage with feedback directly from the interface.
Yext also helps businesses structure their content using schema markup, which improves visibility and accuracy in branded search results, which is especially important as voice search and AI-driven platforms become more prevalent.
For enterprise-level and multi-location businesses, Yext offers centralized control over their digital presence. This level of consistency is essential for maintaining customer trust and ensuring that users receive accurate information across all online touchpoints.
View customer stories here| New Window.
8. Brand24
Founded in: 2011
Headquarters: Wrocław, Poland
Employees: 100–200
Specialties: Brand mentions tracking, sentiment analysis, influencer identification, crisis monitoring, social listening, competitive insights
Overview:
Brand24 has become a widely used solution for companies looking to monitor their digital reputation across a broad range of online channels. Known for its affordability and global reach, Brand24 offers businesses real-time insights into how they are being discussed on the web, social media, forums, blogs and news sites.
The platform’s core strength lies in its social listening and sentiment analysis capabilities, which allow users to track public perception and identify shifts in tone before they escalate into reputation issues. Influencer tracking and hashtag monitoring are also included, making it easier for businesses to discover brand advocates or potential risks tied to trending conversations.
For growing companies without the budget for full-service agency support, Brand24 delivers an accessible and intuitive option that competes with more complex systems. Its continued emphasis on actionable data and ease of use secures its place among the top online reputation management services available today.
View case studies here| New Window.
9. GatherUp
Founded in: 2012
Headquarters: Minneapolis
Employees: 11–50
Specialties: Net Promoter Score (NPS) tracking, review generation, customer feedback collection, testimonial management, retention-focused engagement
Overview:
GatherUp is a platform designed to help businesses collect and manage customer feedback to improve brand perception and drive loyalty. Positioned among the top reputation management services for small to midsize companies, GatherUp emphasizes simplicity, automation and customer retention.
The platform enables businesses to send automated review requests via email and SMS, making it easy for customers to leave feedback across platforms. Built-in feedback loops allow brands to act on insights quickly, while testimonial widgets help showcase positive experiences directly on business websites.
One of GatherUp’s standout features is its Net Promoter Score (NPS) integration, which gives businesses a clear, measurable view of overall customer satisfaction. This insight helps identify and flag unhappy customers early to guide operational improvements that impact long-term reputation.
GatherUp is especially effective for franchises, agencies and niche service providers looking for a scalable and easy-to-deploy solution. With its focus on turning customer feedback into marketing assets, it remains a practical and affordable choice for companies aiming to strengthen trust, improve retention and maintain consistent brand sentiment.
10. Trustpilot
Founded in: 2007
Headquarters: New York
Employees: 500–1,000
Specialties: Verified review platform, SEO-optimized review widgets, consumer trust signals, user-generated content (UGC) marketing, brand transparency tools
Overview:
Trustpilot is widely recognized as one of the most influential consumer review platforms in the world. It plays a dual role as a public-facing review hub and a reputation management tool. Known for its focus on transparency, Trustpilot provides businesses with the infrastructure to collect and display verified customer feedback.
Through its proprietary TrustBox widgets, companies can embed real-time reviews directly onto their websites. These customizable widgets are designed to boost SEO performance by increasing content freshness and keyword relevance on indexed pages.
In addition to boosting visibility, Trustpilot is a trust signal for potential buyers, particularly in competitive eCommerce and SaaS environments where user-generated content can significantly influence purchasing behavior. Businesses can respond to reviews, flag suspicious content and use analytics tools to monitor customer sentiment over time.
11. NiceJob
Founded in: 2014
Headquarters: Vancouver, British Columbia
Employees: 50–100
Specialties: Automated review collection, multichannel review distribution, reputation marketing, customer referrals, website conversion tools, review storytelling
Overview:
NiceJob has emerged as a standout reputation management solution for small businesses and service-based companies. The platform is built around one key objective: helping businesses generate more positive reviews through automation.
Its core system streamlines review requests via SMS and email, reducing the need for manual outreach. Once reviews are captured, NiceJob enables businesses to showcase them using customizable widgets, including its signature Stories feature, which converts individual customer reviews into shareable web content to boost trust.
In addition to review generation, NiceJob includes built-in tools to support referral marketing and website conversions. This makes it a hybrid between a reputation platform and a lightweight CRM. Its integration with major platforms like Google, Facebook and Yelp ensures that businesses can maximize exposure across the most influential review sites.
View case studies here| New Window.
Partner With a Reputation Management Agency That Protects and Promotes Your Brand
At Thrive| New Window, every business deserves a trustworthy online presence. That’s why we provide companies of all sizes with the tools and strategies they need to build credibility, earn customer trust and take control of their digital reputation — all at fair, flexible pricing.
Our full suite of online reputation management services includes:
• Reputation Management| New Window
• Reputation Repair| New Window
• Social Media Reputation Management| New Window
• Franchise Reputation Management| New Window
• White Label Reputation Management| New Window
• Review Generation| New Window
• Review Monitoring| New Window
• Review Response| New Window
• Review Widget| New Window
• Review Checker| New Window
• Reputation Management Software| New Window
contact –Reach out to Thrive today and take the first step toward building a reputation that drives real business growth.
–Online Reputation Management FAQs
WHAT IS A REPUTATION MANAGEMENT SERVICE?
WHY DO BUSINESSES NEED REPUTATION MANAGEMENT?
HOW DO REPUTATION MANAGEMENT SERVICES WORK?
CAN REPUTATION MANAGEMENT REMOVE NEGATIVE REVIEWS?
HOW LONG DOES IT TAKE TO SEE RESULTS FROM ONLINE REPUTATION MANAGEMENT?
IS REPUTATION MANAGEMENT NECESSARY FOR SMALL BUSINESSES?
WHAT PLATFORMS SHOULD BUSINESSES MONITOR FOR REVIEWS?